Frequently Asked Questions
Your complete satisfaction is our goal. However, should you need to return any merchandise, the following terms apply:
- We regret that we cannot accept any item for return unless it is accompanied with a Return Authorization form. Please call us to request a Return Authorization within 24 hours of your receipt of your goods.
- Any claims for damaged goods must be reported within 24 hours of receipt of the item.
- All returned items must begin their return transit within 5 business days of the delivery date.
- Returned items may only be accepted if returned in the original packaging and are in unused condition.
- A restocking fee is charged on all returned items as follows:
- If the purchase price of the item exceeds $500.00, each returned item is subject to a 15% restocking fee.
- If the purchase price of the items is $500.00 or less, each returned item is subject to a $30 restocking fee.
- All custom and sale merchandise are deemed final sale. Sorry, no exceptions.
- Credits will be issued no later than 4 days after the return delivery confirmation (upon satisfactory inspection of the returned merchandise).
- Return shipping fees are the responsibility of the customer.
Architexture strongly recommends that the customer obtain insurance for any returns.
Architexture shall not be held responsible for any damage resulting from transit and any such damages are the customer’s sole responsibility.
- To cancel an order, please contact us immediately by e-mail. For all orders cancelled which have not have not been processed and shipped, a full refund shall be issued.
- All custom and sale merchandise orders are deemed final sale and may not be cancelled. Sorry, no exceptions.
- On occasion, we may need to cancel an order when an item is out of stock or no longer available. We will notify you if this situation occurs and will promptly issue a refund or credit, depending on your preference.
- All returns shall be shipped via UPS or Fed Ex.
- We strongly recommend that you obtain a tracking number for any returns so that the shipment can be monitored in order to receive return confirmation.
- We strongly recommend that you obtain insurance for your return package(s). Any damage resulting from return transit are the customer’s sole responsibility and we are not responsible for any errors with the return of your package(s).
- Any items shipped for return which do not comply with the return/cancellation policies above, shall not be entitled to a refund and/or credit.